Returns & Refunds

Last Updated: October 27, 2024

At Supply Chain Masters, we're committed to your success. While supply chain optimization results can vary based on operational complexities, we stand behind the quality of our work and offer fair refund policies to protect your investment.

1. 30-Day Satisfaction Guarantee

For new clients, we offer a 30-day satisfaction guarantee on monthly service packages:

If you're not satisfied with our services within the first 30 days, notify us in writing
We'll work with you to address concerns and improve service delivery
If we cannot resolve the issues, you may cancel with a prorated refund for unused services
Setup fees and completed work remain non-refundable
This guarantee applies to your first month of service only

2. Refund Eligibility Criteria

Refunds may be considered under specific circumstances:

2.1 Service Delivery Failures

We fail to deliver contracted services outlined in your Service Agreement
We miss critical deadlines without valid reason or prior communication
We breach confidentiality or data security protocols
We fail to provide contracted deliverables (reports, content, etc.)

2.2 Performance Issues

Important: We cannot guarantee specific operational results such as exact cost savings or efficiency metrics. However, we guarantee:

Professional execution of projects according to industry best practices
Transparent reporting on actual operational improvements
Responsive communication and project management
Timely implementation of agreed-upon optimization strategies

3. Refund Process

To request a refund, follow these steps:

Submit a written request within 30 days of service completion
Provide detailed explanation of service deficiencies
Include supporting documentation and evidence
Allow 10-15 business days for review and processing
Refund will be processed within 30 days of approval
Refund method will match original payment method

4. Non-Refundable Items

The following are non-refundable under all circumstances:

4.1 Setup & Implementation

Initial account setup and onboarding fees
Campaign buildout and implementation work
Analytics and tracking setup
Content creation and ad creative development

4.2 Third-Party Costs

Third-party software or technology licenses purchased for your operations
Premium tools, systems, or subscriptions acquired for your supply chain optimization
Stock photos, videos, or other media purchased for your content
Third-party contractor or freelancer fees

4.3 Completed Work

Content already published or delivered (blog posts, social media posts, ads)
SEO work already implemented (on-page optimization, link building)
Campaigns already launched and running
Reports and analysis already delivered

4.4 Client-Caused Issues

Services terminated by client without valid cause
Client fails to provide necessary information or access
Client violates advertising platform policies leading to suspension
Client requests to cancel within contract minimum commitment period

5. Partial Refunds

In cases where partial service delivery has occurred:

Refund amount will be prorated based on completed work
Expenses incurred on client's behalf will be deducted
Minimum 20% administrative fee may apply
Value of delivered work products will be assessed
Refund will be processed within 30 days of approval
Client retains rights to completed deliverables

6. Service Modifications

Instead of refunds, we may offer alternative solutions:

Additional service hours at no extra cost
Extended project timeline with revised milestones
Modified deliverables to meet your requirements
Complimentary follow-up consultations
Additional training and support sessions
Priority support for future projects

7. Quality Assurance Process

To prevent service issues, we maintain:

Regular quality checkpoints throughout projects
Client feedback sessions at key milestones
Proactive communication about potential issues
Immediate escalation procedures for concerns
Continuous improvement based on client feedback
Regular team training and skill development

8. Dispute Resolution

For unresolved refund disputes:

Mediation through independent third party
Binding arbitration if mediation fails
Client responsible for arbitration costs
All disputes governed by Missouri state law
Resolution process typically takes 30-60 days
Both parties must participate in good faith

9. Exceptions and Special Circumstances

Special consideration may be given for:

Force majeure events affecting service delivery
Significant changes in client business circumstances
Regulatory changes affecting project scope
Technology failures beyond our control
Key personnel changes on either side
Market conditions significantly impacting project viability

10. Documentation Requirements

For refund requests, please provide:

Original service agreement and scope of work
Detailed description of service deficiencies
Supporting documentation and evidence
Timeline of issues and communication attempts
Impact assessment on your business operations
Proposed resolution or alternative solutions

11. How to Request a Refund

11.1 Refund Request Process